Global Luxury Travel Expo - Premier International Event for the Luxury Travel Industry

FAQs for Exhibitors

How can I register as an exhibitor?

To register as an exhibitor, please visit our website and fill out the exhibitor registration form at the Exhibitor Page. Provide the necessary details, such as company information, contact person, booth preferences, and any additional required information. Once registered, our team will contact you with further instructions and payment details.

What are the booth options, sizes, and configurations available?

We offer various booth options, sizes, and configurations to suit different exhibitor needs. Options may include raw space, standard booths, island booths, or custom-built setups. Sizes range from standard 3x3m booths to larger configurations based on availability and requirements.

Can I choose my booth location or provide preferences for placement?

Yes, we strive to accommodate exhibitor preferences for booth location. While we cannot guarantee specific locations, we take into consideration exhibitor requests and make every effort to assign booths based on availability and preferences.

What is included in the exhibitor booth packages?

The exhibitor booth package typically includes the designated booth space, booth signage, basic furniture (such as table and chairs), access to electrical outlets, and general security for the event duration. Additional details and inclusions will be provided in the exhibitor manual or agreement.

Are there any additional services or amenities available for exhibitors to enhance their booth setup?

Yes, we offer additional services and amenities to enhance exhibitor booth setups. These may include additional furniture rentals, lighting options, audiovisual equipment, internet connectivity, floral arrangements, and more. These services may be available at an additional cost.

What are the deadlines for exhibitor registration and payment?

Exhibitor is required to pay 100% to confirm the attendance. Deadlines for exhibitor registration and payment will depend on the type of price that exhibitors choose. It is important to adhere to these deadlines to secure your booth space and ensure a smooth experience. Please refer to the exhibitor manual or contact our team for specific dates and details.

Are there any restrictions or guideline for booth design, construction, or signage?

Yes, there may be restrictions or guidelines for booth design, construction, and signage. These guidelines ensure a cohesive and professional environment for all exhibitors. Please refer to the exhibitor manual or guidelines provided to ensure compliance with the event's regulations.

Will there be storage or shipping assistance provided for exhibitors?

Yes, we may provide storage or shipping assistance for exhibitors. Details regarding storage availability, shipping instructions, and any associated costs will be communicated closer to the event date. Please contact our team for specific information and assistance.

Can I request additional passes or badges for my team members?

Yes, you can request additional passes or badges for your team members or colleagues. Please communicate the number of additional passes required during the registration process or contact our team to make arrangements. Additional passes may be subject to availability and any applicable fees.

Are there any networking events or opportunities for exhibitors to connect with industry professionals and potential clients?

Yes, we organize networking events and opportunities for exhibitors to connect with industry professionals and potential clients. These may include dedicated networking sessions, cocktail receptions, or exclusive events where exhibitors can engage in meaningful conversations and build valuable relationships.

Can I present or speak at seminars or panel discussions during the event?

Depending on the event program and availability, there may be opportunities for exhibitors to present or speak at seminars, panel discussions, or workshops. We encourage you to express your interest during the registration process, and our team will evaluate the possibilities and contact you with further details.

Will there be marketing & promotional support for exhibitors before and during the event?

Yes, we provide marketing and promotional support for exhibitors before and during the event. This may include online and offline promotional efforts, inclusion in event marketing materials, social media exposure, and more. Specific details will be shared closer to the event date.

Can I access attendee information for follow-ups and lead generation?

Attendee information and contact details may be made available to exhibitors for follow-ups and lead generation. However, access to attendee information is subject to privacy regulations and data protection policies. Details regarding the availability and usage of attendee information will be communicated to exhibitors closer to the event.

Is there a dedicated exhibitor lounge or area provided at the venue?

Yes, we typically provide a dedicated exhibitor lounge or area at the venue where exhibitors can relax, network, and access amenities. The exhibitor lounge may offer refreshments, seating areas, and facilities to enhance exhibitor experience during the event.

What safety measures and protocols are in place to ensure a secure & comfortable exhibiting experience?

We prioritize the safety and well-being of all exhibitors and attendees. We implement appropriate safety measures and protocols in accordance with local health guidelines and regulations. These may include enhanced cleaning procedures, social distancing measures, hand sanitizing stations, and crowd management strategies to ensure a secure and comfortable exhibiting experience for all.

Can I request additional electrical outlets or specific technical requirements for my booth?

Yes, you can request additional electrical outlets or specific technical requirements for your booth. Please communicate your requirements during the registration process or contact our team to discuss your specific needs. Additional charges may apply for specialized electrical or technical setups.

Are there any sponsorship or branding opportunities available to increase exhibitor visibility?

Yes, there are sponsorship and branding opportunities available to increase exhibitor visibility. These may include logo placements, sponsorships of specific event elements, advertising options, or customized branding experiences. Our team can provide you with detailed information and available opportunities to help enhance your brand's visibility at the event.

Can I host product demonstrations or interactive activities at my booth?

Yes, you can host product demonstrations or interactive activities at your booth to engage attendees. These activities can help showcase your offerings and create memorable experiences for visitors. However, please ensure that your activities comply with event guidelines and any relevant regulations.

How can I access logistic information, such as move-in and move-out time, parking facilities and exhibitor access points?

Logistical information, including move-in and move-out times, parking facilities, and exhibitor access points, will be provided to exhibitors closer to the event date. This information will be included in the exhibitor manual or communicated directly to exhibitors through email or other means of communication.

What is the term and condition for CANCELLATION, SUBSTITUTION & REFUND?

Your eligibility for a refund will remains as distracted by the following schedule:

  • Within 150 days of the event, up to 75% of your payments will be refunded

  • Within 120 days of the event, up to 50% of your payments will be refunded

  • Within 90 days of the event, up to 25% of your payments will be refunded

  • Within 60 days of the event - No Refunds Available

All cancellations must be submitted in writing to: exhibitor@rlgroupexpo.com. We will not be responsible for notices that are not received

Do I get refund if the event is cancel?

If the event Organizer cancels or moves the event, attendees can consider the following decisions:

  1. Refund Request: Organizer will refund 100% of the total amount received to the booth after 15-30 days from the date of event cancellation notice

  2. Event postpone: non-refundable and schedule will be notified attendees within 4-6 months as plans to move the event arise

In case you have ordered to design, construct and install the booth, you will have 70% refund of the booth if it's already has 3D design and 100% if the booth haven't had 3D Design.

Who can I contact for further assistance or inquiries related to my exhibitor participation?

For further assistance or inquiries related to your exhibitor participation, please reach out to our dedicated exhibitor support team at exhibitor@rlgroupexpo.com. We are here to help and address any questions or concerns you may have.